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Verifone VX 520 Terminal How To:

Sale - Swipe

  • Select SOFTPAY-FDMS (if option appears)
  • Swipe Customer’s Card
  • Key Amount of transaction
  • Select Payment type (if option appears)
  • Press Enter
  • Select Yes to confirm amount
    • No to exit & restart
    • Terminal will connect to host
    • If approved – Merchant receipt will print
  • Select Yes to print customer receipt copy
    • No to skip customer copy

Refund (sale has batched)

You only need to refund a sale if you've already batched out. If the sale just happened today and the terminal has yet to batch, scroll down to see how to VOID instead.

  • Select SOFTPAY-FDMS (if option appears)
  • Select REFUND
  • Key Amount to refund
  • Select Yes to confirm amount
    • No to exit & restart
  • Swipe or Key Customer’s Card
    • If Keying - Press Enter after keying
    • If Keying – Key Exp Date then Enter
    • Terminal will NOT connect to host
    • If approved – Merchant receipt will print
  • Select Yes to print customer receipt copy
    • No to skip customer copy

Void (sale has NOT batched)

If you can, always try and void instead of refunding, as a void saves you from paying the fees on the initial sale. By voiding the sale, you're preventing it from being sent in your daily batch.

  • Select SOFTPAY-FDMS (if option appears)
  • Select VOID
  • Select No to locate a specific transaction
  • Select Inv# to search by Invoice # or
    • Acct# to search last 4 of card
  • Key Inv# or last 4 of CC#
  • Press Enter
    • Terminal will NOT connect to host
    • Merchant receipt will print
  • Select Yes to print customer receipt copy
    • No to skip customer copy

Settlement (Batching or Closing)

Most terminals are set to automatically batch every evening. But if you prefer to batch manually, be sure to do so on any day that you process.

  • Select SOFTPAY-FDMS (if option appears)
  • Select (More key – purple key on the far left)
  • Select SETTLEMENT
    • Terminal will print report
    • Terminal will connect to host
    • Terminal will print confirmation slip

Reprint a receipt

For open batches only.

  • Select SOFTPAY-FDMS (if option appears)
  • Select (second purple key from the right)
  • Select Last Receipt
    • Terminal will print last receipt